LIGHTGUIDED POLICIES

PRIVACY, CONFIDENTIALITY & DISCLOSURE:

What you share is received in confidence. I will not share your contact information, anything that identifies you as a client or any information you share with me. The right to confidentiality belongs to you. Your information will not be disclosed unless I have your express permission to do so or am subpoenaed by law. There are a few other exceptions. Although the work I offer on this site is not under the scope of my clinical license - as a licensed clinician I am, by law, a mandated reporter. Thus, I am obligated to report activity that involves a threat of harm to self or others. This may include child abuse and/or elder abuse. I am not required by law to report domestic violence or illegal activities unless that activity involves harm to self or others as described above. If needed, I may recommend professional support services.

MARKETING & YOUR INFORMATION:

I will never share or disclose your contact information for any purpose other than marketing by LIGHTGUIDED about LIGHTGUIDED services. I will never sell your information. 

REFUNDS, MISSED APPOINTMENTS & CANCELLATIONS:

Unfortunately, LIGHTGUIDED does not offer refunds for services rendered. For live sessions an appointment is considered "missed" if the participant does not log into the call within 15 minutes after the scheduled time. If you are unable to attend a scheduled session please notify LIGHTGUIDED as soon as possible by text, phone, or email. LIGHTGUIDED will consider requests for a one-time courtesy reschedule on a case-by-case basis. Participants may CANCEL a scheduled session up to 24 hours prior to the scheduled time. A full refund will be issued within 48-72 business hours. Rescheduling is at the discretion of LIGHTGUIDED. If you have any concerns whatsoever, please email lisa@lightguided.com. Your satisfaction is important to us. We will do what we can to find a solution to your concern.

DISCLAIMER:

Services are not intended to replace medical or behavioral health services. We recommend you consult with a physician or specialist if you are in crisis, have changes to medications, or before initiating any suggested supplements or dietary changes. Intuitive Readings are categorized as "entertainment purposes only."

Review What to Expect

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